Return and Refund Policy

hellotoys.in

Last Updated: October 4, 2026

Thank you for shopping with hellotoys.in. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• It must be in the original packaging, with all tags, labels, and accessories included.

• You must provide proof of purchase (order number, invoice, or receipt).

• The product must not be from the list of non-returnable items mentioned below.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Used, opened, or played-with toys

• Toys with missing original packaging, tags, or accessories

• Personal care or hygiene-related items (if opened or used)

• Gift cards

• Items marked as “Final Sale” or “Non-Returnable” on the product page

• Products damaged due to misuse by the customer

3. How to Initiate a Return

To start a return, please contact us via:

• Email: support@hellotoys.in

• Customer Support: +91 9041100104

• Contact Us Form on our website

Please include your order number and reason for return. Once your return is approved, we will share instructions on how and where to send the product.

Items sent back to us without first requesting a return will not be accepted.

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please inspect your order upon delivery and contact us within 48 hours of delivery with clear photos and/or videos of the product and packaging.

We will evaluate the issue and, where applicable, offer a replacement, repair, or full refund at no additional cost to you.

5. Return Shipping

• If the return is due to our error, such as receiving a wrong or defective item, we will bear the return shipping cost.

• If the return is due to a change of mind or another customer-related reason, the customer will bear the return shipping cost.

• We recommend using a trackable shipping service, as we are not responsible for items lost in transit during return shipping.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved.

• If approved, the refund will be processed to your original payment method within 7–10 business days.

• For Cash on Delivery (COD) orders, the refund will be made via bank transfer or UPI, for which you may need to provide the required bank or UPI details.

• Please note that additional time may be required for your bank, card issuer, or payment provider to process and post the refund.

7. Exchanges

We offer exchanges for size or product variant issues, subject to stock availability.

To request an exchange, please follow the same process as returns and mention that you would like an exchange instead of a refund.

8. Cancellations

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. However, you may initiate a return after delivery in accordance with this Return and Refund Policy.

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

1. Check your bank account again.

2. Contact your card issuer or bank, as processing times may vary.

3. Check with your payment provider if applicable.

4. If you have completed these steps and still have not received your refund, please contact us at support@hellotoys.in or +91 9041100104.

10. Contact Us

For any questions related to returns and refunds, please contact us at:

Hello Toys

Website: www.hellotoys.in

Email: support@hellotoys.in

Customer Support: +91 9041100104

Address: Hallo Majra, Chandigarh – 160002, India

This Return and Refund Policy is subject to change without prior notice. Please review this page periodically for updates.