Privacy Policy

Last Updated: October 4, 2026

Welcome to Hello Toys (“we,” “our,” or “us”). At www.hellotoys.in, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• PIN Code
• Order Details

Payment Information

We do not store your debit card, credit card, UPI PIN, or banking credentials.

Payments are securely processed through trusted third-party payment gateways.

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Verify transactions
• Provide customer support
• Send order confirmations and shipping updates
• Improve our products and services
• Prevent fraud and unauthorized transactions
• Comply with applicable legal and regulatory requirements
• Send promotional offers and communications, where permitted

3. Cookies

Our website uses cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyze website traffic
• Understand how visitors use our website
• Enhance your shopping experience

You may disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only when necessary to provide our services, including:

• Courier and logistics partners
• Payment gateway providers
• Technology and website service providers
• Analytics and advertising service providers
• Government authorities or law enforcement agencies when required by law

These third parties may use your information only for the purposes necessary to provide their respective services or comply with applicable legal requirements.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Unauthorized destruction

Although we strive to use commercially reasonable security measures, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

6. Order Communication

By placing an order on our website, you agree that we may contact you through:

• Phone Calls
• SMS
• WhatsApp
• Email

These communications may include:

• Order Confirmation
• Payment Confirmation
• Shipping Updates
• Delivery Notifications
• Customer Support
• Return or Refund Assistance

These communications are necessary for processing and servicing your order.

7. Third-Party Services

Our website may use or integrate with third-party services, including:

• Payment Gateways
• Courier and Logistics Partners
• Google Analytics
• Advertising Platforms
• Other technology and service providers

These third-party services may collect or process information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use.

Hello Toys is not responsible for the privacy practices, policies, or content of third-party websites or services.

8. Children’s Privacy

Our products may include toys and products intended for children. However, purchases from our website should be made by parents, guardians, or other legally authorized adults.

We do not knowingly collect personal information directly from children under the applicable legal age without appropriate parental or guardian consent.

9. Your Rights

Subject to applicable laws and legal requirements, you may request to:

• Access your personal information
• Correct inaccurate or incomplete information
• Update your personal details
• Request deletion of your personal information
• Opt out of promotional communications

To exercise these rights or make a privacy-related request, please contact us using the contact details provided below.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Completing and fulfilling your orders
• Providing customer support
• Maintaining business and transaction records
• Meeting legal, accounting, and tax requirements
• Resolving disputes
• Preventing fraud and misuse

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Hello Toys

Website: www.hellotoys.in

Email: support@hellotoys.in

Customer Support: +91 9041100104

Address: Hallo Majra, Chandigarh – 160002, India